Report a problem with a streetlight
Please give as much information as possible about the location of the streetlight. If possible, include the number on the front of the lamp post.
If you can't see this, tell us the nearest house number or building. You can also provide a photo of the streetlight to help us locate it.
We investigate all reports as soon as possible, but this can take up to 10 working day depending on the type of issue reported. Faults that are classed as more serious will be inspected within 24 hours.
If the problem is considered a health and safety risk, we will make the area safe as soon as possible. includes using temporary measures to prevent accidents before we can fix the issue.
The time to fully fix the fault varies depending on the nature of the issue. Broken streetlights can take up to 25 working days to be repaired, but we work hard to get issues resolved as soon as operationally possible.
Contact us about street lighting
If you have a question about street lighting, get in touch with us. Our team can advise and help with street lighting queries including concerns about light pollution or requesting improved lighting.
We aim to review all requests within 10 working days but depending on the nature of the enquiry response times can vary.
Power reduction in street lights
Street lights are now dimmed in the majority of residential streets in Gateshead to reduce carbon emissions and energy costs. Recently, street lights on main routes have also been switched off between midnight and 5.30am. Read more about these street lighting changes.