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We investigate all street lighting reports as soon as possible, but this can take up to 10 working days depending on the type of issue reported. Faults that are classed as more serious will be inspected within 24 hours.
If the problem is considered a health and safety risk, we will make the area safe as soon as possible. This includes using temporary measures to prevent accidents before we can fix the issue.
The time to fully fix the fault varies depending on the nature of the issue. Broken streetlights can take up to 25 working days to be repaired, but we work hard to get issues resolved as soon as operationally possible.
Use this form to report a problem with a street light or subway light such as lights being out completely, lights flickering, exposed wires, or damage to a light column (lamp post).
The form shows all streetlights as yellow pins on a map, so it's easy to tell us where the problem is.
Alternatively, you can call our customer service team on 0191 433 7000.
Street lights are now dimmed in the majority of residential streets in Gateshead to reduce carbon emissions and energy costs. Recently, street lights on main routes have also been switched off between midnight and 5.30am. Read more about these street lighting changes.
Newcastle Council are responsible for traffic signals in Tyne and Wear.
Please report faulty traffic signals online or call Newcastle Council on 0191 278 7878.
If you want to let us know about more general street lighting issues, for example concerns about light pollution or requesting improved lighting in your area, please use our contact us about street lighting form.
We aim to review all requests within 10 working days but depending on the nature of the enquiry response times can vary.