You can apply for most of the benefits mentioned in this section online. If you want to go online, but either don't have a computer or would benefit from some support as you make your claim, you can come to the benefits online area next to the cashiers on the ground floor of the Civic Centre. This service is available Monday to Thursday 8.45am to 4.30pm and Friday 8.45am to 4pm. If you can't use a computer at all, or have reading or learning difficulties, phone us on 0191 433 4646.
You must tell us about any changes in your circumstances that have happened since you applied, or while you've been receiving benefit. If you or your partner is approaching state pension age then please read our Housing Benefit guidance for mixed age couples.