Bulky waste collections suspended until further notice
Please avoid contacting us regarding this, as we have to concentrate on emergency services. If you have a bulky waste collection booked we will contact you.
Further information will be added to this page when it is available.
Bulky household waste collection is a chargeable service when you have rubbish that is too big for your bin.
There is a minimum charge of £16. The total price will depend on the volume and type of items to be collected. Items are categorised on size, weight and material.
See below for a selection of items we collect, or download a full list of items [87.84KB].
|£42 each||£8 each||£2 each|
|Bathroom suite||bed divan / frame||Chair (computer/desk)|
|Bar counter||Carpet||Chair (dining)|
|Bricks (approximately 25)||Chest of drawers||Coffee table|
|Garage door||Mattress (king, double or single) Each mattress counts as one item||Garden table (small)|
|Patio doors (x2)||Sofa||Headboard|
|Paving stones/flags (up to 10)||Television||Household rubbish - bag|
|Shed (dismantled)||Wardrobe (dismantled)||Hoover / vacuum cleaner|
|Snooker / pool table (full size)||Fridge / Freezer||Microwave|
Collection dates can vary but are usually between 2 and 10 working days. During bank holidays, this could be longer due to staff leave. Please take this into consideration when requesting a collection.
Collections take place between the hours of 7.30am and 3.30pm. On your collection date all items must be placed outside as close to the edge of your property as possible by 7.30am. You must ensure that the items are easily accessible and are not obstructed by or containing items you have not asked us to collect. When you arrange your collection you must provide us with a list of the items you wish to be collected.
Please note that items due for collection must not be placed outside the boundary of the property before 7:30 am on the day of your collection. Items left at any other times will be considered as fly tipping and enforcement action will be taken.
If any of these conditions are not met, another chargeable collection will apply. Any changes must be made at least 2 working days before the collection. Refunds will not be given after this time.
If we can't collect your items due to circumstances beyond our control we will contact you to re-arrange your collection.
Cancelling a bulky household waste collection
As long as you give us at least two working days notice before the arranged collection date, a full refund will be offered.
Will you collect items that are inside of my house or flat?
If you require items to be removed from inside your property we will arrange for a disclaimer form to be posted or emailed to you. Once the disclaimer has been completed and returned, we can make arrangements for the items to be collected. To arrange a collection from inside a property, please contact Customer Services on 0191 433 7000.
What happens if we need to send a supervisor to your premises?
In some instances, for example a garage clearance or the removal of a very large or heavy item, we may be unable to make an assessment over the phone. If this is the case we will make arrangements for a supervisor to visit your property and give a quotation for the removal of the item(s). Once the quotation has been provided, you can then make the payment and removal arrangements will be made.
There will be a minimum call out charge of £30 for the visit of the supervisor. This charge will be deducted from the cost of the removal of the items should you choose to proceed. Please contact Customer Services on 0191 433 7000 to request this service.
Household waste and recycling centres
Furniture, soft furnishings and small electrical appliances can be donated to Foundations Furniture, Gateshead. Please note that donated items must be clean, safe to use and in a reasonable condition.
We have two household waste and recycling centres where you can take a variety of waste and recycling items which are open seven days a week.