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We use cookies (little bits of information stored on your computer) on this site to help improve our service and give a better experience to you.

By using our site you are allowing us to store these cookies, and below you can find out why we use them and find information on how you can disable them.

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

A cookie typically contains the name of the website it belongs to and the lifespan of the cookie.

What cookies do we use? uses cookies in several places - we've listed them below with details of why we use them and how long they will last

Measuring website usage

Google Analytics 

Our website uses Google Analytics so that we can measure what pages on our website are being used and by how many people. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

We never store any personal data such as your name or address so the information we collect can never be used to identify you.  Google does not share your analytics information with anyone else.

The following cookies are set by Google Analytics:

_utma2 years
_utmb30 minutes
_utmcWhen you close your browser
_utmz6 Months


Our website uses Hotjar so we can better understand user experience. It allows us to see how long people spend on the website, what pages users visit, what links they click and what forms they fill in. All data is anonymised so this information can not be used to identify you. Occasionally we will also run simple polls using Hotjar to understand if people liked our website or particular pages.

The following cookies are set by Hotjar:

_hjid365 days
_hjDonePolls365 days
_hjMinimizedPolls365 days
_hjIncludedInSample365 days
_hjClosedSurveyInvites365 days
_hjDoneTestersWidgets365 days
_hjShownFeedbackMessage365 days
_hjRecordingLastActivity365 days
hjTLDTest365 days
_hjUserAttributesHash365 days
_hjCachedUserAttributes365 days


We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

VISITOR_INFO1_LIVEAfter eight months
remote_sidWhen you close your browser
VSCWhen you close your browser
PREFAfter eight months

Session cookies

Session cookies are used for remembering user selections during their visit to your site. A typical scenario may be to remember information entered in a form when navigating to different pages.  This cookie expires when you close your browser.

csessionWhen you close your browser
ASP.Net_SessionIdWhen you close your browser

Postcode setting cookie

When you use 'My Gateshead' and save your postcode we save cookie to your computer so you don't have to enter your postcode again the next time that you visit.

UPRN1 Month

Language setting

When you use the 'Family Information Services Directory' we save a cookie to your computer to remember your language settings (English).

PELanguage Cookie1 Day

Marketing cookies


We run some Facebook advertising to promote council services to those living in the local area. This requires us to use cookies to recognise if visitors to our website have come via our paid adverts and to help improve the delivery and relevency of adverts. You can change your Facebook ads settings at any time via Facebook

How to disable/delete cookies

All recent versions of popular browsers give users some control over cookies. You can set your browser to accept all cookies, reject all cookies or accept/reject cookies for certain websites.

The website offers comprehensive information on how you can control cookies in all of the popular browsers

How to control cookies