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Request an assisted bin collection

- Overview
- Temporary requests
- Permanent requests
- Request help with your bins
- Once we have your report
- Request a change of circumstances


Overview

If you need help taking your bin out, we can provide an assisted collection service.

Our in crew will collect the bin from its normal storage space, take it to the lorry to be emptied, and then return it back to its storage space. 

We provide two types of assistance, temporary and permanent. 

There must not be anyone else at the property who can take the bins out on your behalf.

Temporary requests

For temporary assistance, you need to give good reason why you can't take your bins out. This could be because you've recently had surgery or had a bad injury.

You can apply for up to six months of temporary help. If you need more time, you will need to report a change of circumstances.

Permanent requests

For permanent assistance, you must provide evidence evidence that you have a medical condition preventing you from taking your bins out.

We will ask all residents to re-apply after a few years. We will be in touch when renewal is due.

Request help taking out your bins

We will ask you for the following information when requesting an assisted collection:

  • your address
  • why you need help with your bins
  • evidence of why you need help
  • your contact details

If you qualify for an assisted collection, you should leave any gates unlocked from 7.30am on your collection day.

Request assisted collections

Alternatively, you can call our customer service team on 0191 433 7000.

Once we have your request

Once submitted, the request will be sent to our waste team. If we need to approve your request, we will review the evidence provided and let you know our decision.

If approved, we will update our records and assisted collections will begin immediately. 

If you qualify for an assisted collection, you should leave any gates unlocked from 7.30am on your collection day.

Change of circumstances

If you want to stop receiving assistance, change your address or extend your temporary collections, you can report a change of circumstances.

Report a change of circumstances

Alternatively, you can call our customer service team on 0191 433 7000.

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