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Challenge a benefit decision

Challenge a benefit decision

If you think the decision about your Housing Benefit is wrong you can ask the council to look at this again (a revision), or appeal within one month of the date of the council's decision. A grievance against a decision about Local Council Tax Support can be made at any time.

Challenge a benefit decision

If you are not happy with a decision about Housing Benefit, you can:

  • ask for an explanation either in writing or verbally within a month of the decision being issued.
  • ask us to reconsider the decision. This is called revision. You will need to tell us, in writing, why you think the decision is wrong within a month of the decision. If you have asked for an explanation, you have a month from the date of the decision, plus any time it has taken us to provide the explanation.
  • appeal. You must do this within a month of the decision (or longer if you asked for an explanation first), or within a month of any decision about a request to look at a decision again (a revision). We will look at everything again but if we still cannot agree, we will send your appeal to an independent tribunal. To do this we will need to ask you to sign your appeal. Once the tribunal receive your appeal, they will arrange a hearing to consider it. You will be given the option of attending. Otherwise, the tribunal will look at what you have said in your appeal and what we have said as well.

If you are not happy with a decision about Council Tax Support you can:

  • ask us for a written statement of the reasons for the decision within a month of the decision being issued.
  • write to us and tell us you are aggrieved by the decision. You need to say why you think it is wrong. You can do this at any time.
  • if you have written to us because you are aggrieved and we have looked at the decision but decided not to change it, or you are still unhappy, you then have one month in which to appeal to the independent Valuation Tribunal. If you have asked us to look at the decision again and we have not replied within two months, you can appeal directly to the  independent Valuation Tribunal. Any appeal must be made by you directly to the tribunal. You can do this by emailing: or go online via the valuation tribunal service's website .  Should you wish to contact them by another method their telephone number is 0303 445 8100 or you can write to them at: Valuation Tribunal Service, 2nd Floor, 120 Leman Street, LONDON. E1 8EU.

Landlord appeals

Landlords only have certain rights to appeal if they don't agree with the decision about Housing Benefit. While they cannot appeal the level of benefit we award they can:

  • appeal if our decision is not to pay benefit direct to them
  • appeal if we ask them to pay back any benefit we have overpaid

Contact us

Benefit Enquiries
Civic Centre
Regent Street

0191 433 4646

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