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Better Broadband in Gateshead

Many areas of Gateshead have access to superfast broadband internet and a wide variety of digital services. However, some areas still suffer from slow speeds that limit residents to only the most basic of internet tasks.

The Better Broadband in Gateshead Project aims to make sure that as many homes and businesses in Gateshead as possible can get access to faster broadband. Superfast internet access will help improve the lives of Gateshead residents and boost our local economy.

Working in partnership with our neighbours Durham County Council we have secured funding from Building Digital UK (BDUK), part of the Department for Digital, Culture, Media and Sport, to ensure that as many premises as possible will be able to obtain a fibre optic based broadband service.

The funding is being used to improve the network infrastructure in areas where service providers haven't upgraded their networks and don't have any plans to do so, and end users suffer from slow speeds.

In Gateshead we are aiming to push fibre based broadband as far as possible with the funding we have, and we're continuing to seek further opportunities to extend coverage even closer to 100% of premises.
Additionally, Virgin Media's Project Lightning is investing £3 billion to extend coverage of their network to another 4 million homes and businesses in the UK providing broadband speeds of 350Mbps. If you live in an area where Virgin Media cable services are not currently available you can register your interest on their website.

Where and when

The most frequent question we get asked is "when will I get fibre broadband?"

Use the Openreach postcode checker to confirm if your area can get fibre based broadband now, or the status of your area if fibre is not yet available. 

Once available, fibre based broadband can be purchased from a range of internet service providers. It may be more affordable than you think. Broadband comparison sites can often help you find the best deals.

Getting a basic broadband service

If you currently experience broadband speeds of less than 2Mbps, the Better Broadband Voucher Scheme may be able to help you access a basic broadband service that will offer download speeds of at least 10Mbps.

The Better Broadband Voucher Scheme, developed by the UK government, provides a voucher worth up to £350 for basic broadband installation to homes and businesses that will not benefit from superfast broadband within the next twelve months.

Further details can be found on the Government's Better Broadband Voucher Scheme website.

Rural Gigabit Voucher - Broadband funding for Rural Communities

As part of the Government's Rural Gigabit Connectivity programme businesses and residents in some of the more rural places in the UK are eligible for additional funding towards the cost of installing gigabit-capable broadband to their premises when part of a group project.

Rural premises experiencing speeds below 30Mbps may be eligible for up to £3,500 per small and medium-sized business (SME) and up to £1,500 per resident to support the cost of installing new gigabit-capable connections (subject to eligibility rules).

Further details can be found on the Government's Rural Gigabit Voucher Scheme website

Contact us

For further information on the project or to send us your comments, please email us at

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