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Better Broadband in Gateshead

Many areas of Gateshead have access to superfast broadband internet and a wide variety of digital services. However, some areas still suffer from slow speeds that limit residents to only the most basic of internet tasks.

The Better Broadband in Gateshead Project aims to make sure that as many homes and businesses in Gateshead as possible can get access to faster broadband. Superfast internet access will help improve the lives of Gateshead residents and boost our local economy.

Working in partnership with our neighbours Durham County Council we have secured funding from Building Digital UK (BDUK), part of the Department for Digital, Culture, Media and Sport, to ensure that as many premises as possible will be able to obtain a fibre optic based broadband service.

The funding is being used to improve the network infrastructure in areas where service providers haven't upgraded their networks and don't have any plans to do so, and end users suffer from slow speeds.

In Gateshead we are aiming to push fibre based broadband as far as possible with the funding we have, and we're continuing to seek further opportunities to extend coverage even closer to 100% of premises.
Additionally, Virgin Media's Project Lightning is investing £3 billion to extend coverage of their network to another 4 million homes and businesses in the UK providing broadband speeds of 350Mbps. If you live in an area where Virgin Media cable services are not currently available you can register your interest on their website.

Where and when

The most frequent question we get asked is "when will I get fibre broadband?"

Use the Openreach postcode checker to confirm if your area can get fibre based broadband now, or the status of your area if fibre is not yet available. 

Once available, fibre based broadband can be purchased from a range of internet service providers. It may be more affordable than you think. Broadband comparison sites can often help you find the best deals.

Gigabit Broadband Voucher Scheme

Full fibre broadband connections offer the fastest and most reliable speeds available, and the government is committed to a vision of a full fibre Britain. As part of this commitment in March 2018, the government announced a £67m Gigabit Broadband Voucher Scheme.

Businesses can claim up to £2,500 against the cost of connection either individually or as part of a group project. Residents can benefit from the scheme as part of a group project which also includes businesses, and can claim for a voucher of up to a value of £500.

Gigabit vouchers can be used by small businesses and the local communities surrounding them to contribute to the installation cost of a gigabit capable connection. This means you can boost your voucher value by joining together with other businesses and residential customers. Once you have a group of other users in your locality your supplier may be able to pool your vouchers together to subsidise the cost of installing a connection.

One of the voucher conditions is that a minimum service of 100Mbps must be taken up by each recipient.

Find out more on the Government's Gigabit Broadband Voucher Scheme website.

Rural Gigabit Voucher - Broadband funding for Rural Communities

As part of the Government's Rural Gigabit Connectivity programme businesses and residents in some of the more rural places in the UK are eligible for additional funding towards the cost of installing gigabit-capable broadband to their premises when part of a group project.

Rural premises experiencing speeds below 30Mbps may be eligible for up to £3,500 per small and medium-sized business (SME) and up to £1,500 per resident to support the cost of installing new gigabit-capable connections (subject to eligibility rules).

Further details can be found on the Government's Rural Gigabit Voucher Scheme website

Contact us

For further information on the project or to send us your comments, please email us at

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