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Discretionary Housing Payments

If your Housing Benefit or Universal Credit award does not cover the full amount of your rent you could apply for extra financial help. 

You can also apply if you were getting help towards your housing costs through Universal Credit and you've moved part way through your assessment period into:

  • temporary accommodation provided by the council because you are homeless
  • supported accommodation where you receive care, support and supervision provided by or on behalf of your landlord
  • a refuge
  • a council hostel
  • a new address and continue to have a rent liability on your old address

If you are in receipt of Universal Credit you must provide proof of your rent. For example, a tenancy agreement or a signed letter from your landlord.

Awards are discretionary, based on the circumstances of each case and for a limited time.

The award of a Discretionary Housing Payment depends on a person's individual circumstances and we can review it at any time.

In order for the award to be considered further information may be necessary to process your claim. Some people may find the information requested intrusive but we will only ask for information that is necessary to make a decision. We will write to you to let you know the outcome of your claim.

Discretionary Housing Payments are separate to the Housing Benefit Scheme and there are no formal appeal rights.

Apply for a Discretionary Housing Payment to help towards your rent.

Before applying please ensure that you are in receipt of either Housing Benefit or Universal Credit (this must include the Housing Element).

When considering an award we will take into account factors such as:

  1. Responsibility for a child or children (including foster children). We will take into account their ages and how this could impact on your ability to work or find childcare provision.
  2. Whether a property has disabled adaptations and as a consequence, how easy it would be to find alternative accommodation with similar adaptations.
  3. Health issues that might impact on your property requirements, and why these may make moving to a more suitable property difficult.
  4. If you are applying and have recently moved details of your reasoning behind the move, and a comparison of your situation and rent liability at your previous address.
  5. How you are affected by government welfare reforms such as under occupancy, the benefit cap and restrictions on support towards your rent.
  6. What you have done to improve your situation - if you have done nothing we will work with you to try and take action or signpost you to support.
  7. We will look at your income and expenses and .work with you if we identify that you need help with prioritising your income or with budgeting.
     

We expect you to:

  • provide as much information as possible to support your application, including details about your income, expenses, health, family situation, work situation
  • work with any organisation we signpost you to
  • attend any budgeting or debt advice sessions we arrange for you
  • look to reducing expenses, such as broadband, mobile phone(s), non-necessary expenditure.
  • ensure you continue to meet any work search commitments you have as part of any other benefit claim
     

If you disagree with our decision you can ask for it to be looked at again. You must provide additional evidence to support your request.

Apply now

Where we will not make awards

Discretionary Housing Payments cannot be made towards:

  • water, fuel or other service charges included in your rent
  • rent arrears

How payments are made

If you receive Housing Benefit any Discretionary Housing Payment will be paid with Housing Benefit. If you are receiving Universal Credit it will be paid directly to you.

Other support available

Visit our benefits support and advice page for more information.

External links

Age UK Gateshead

Gov.uk

Gov.uk benefits calculator 

Department for Work and Pensions

Citizens Advice - Gateshead Advice Centre

National Debtline

PDSA

Shelter North East

Contact us

Revenues and Benefits 
Corporate Resources 
Civic Centre
Regent Street
Gateshead
NE8 1HH

0191 433 4848 (office hours)
benefitenquiries@gateshead.gov.uk

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