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On this page:

- Overview
- Report a pothole
- Other highways issues 


We assess each pothole by the risk it poses to road users. The factors to we take into account include: 

  • size and depth of the pothole 

  • traffic type, speed and volume 

  • road alignment 

  • visibility 

  • the position in the road. 

We aim to visit and inspect all reports within ten working days.  

If it's considered a safety risk by our inspection team, we will make the area safe as soon as possible. This may include temporary measures before work begins. It can take up to eight weeks for potholes to be fixed completely. 

    Report a pothole

    Tell us if you see a pothole on a road or footpath in Gateshead. 

    You will need to tell us the exact location of the pothole. You can also upload an image of the issue if you have one.

    Report a pothole

    Alternatively, you can call our customer service team on 0191 433 7000. 

    If the pothole is on the A1 or A194(M), please contact National Highways (opens new window) on 0300 123 5000.

    Other highway issues

    For other issues on a road or footpath such as missing drain covers or uneven paving, visit our problems on a road or footpath page.