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New safety procedures for appointments

Our pest control service has reopened and we are now taking bookings, with some new coronavirus (COVID-19) safety measures in place.

You should not book if any member of your household:

  • has tested positive in the last 14 days
  • is waiting for results of a coronavirus (COVID-19) test
  • is showing any symptoms of coronavirus (COVID-19)
  • is currently self-isolating

Rats are persistent, adaptable and known for chewing tough material to get into your home. If they do get in, they can spread disease, cause damage, breed and more.

They can be difficult to control and it's recommended a professional treatment is carried out to deal with them as soon as possible.

If you have a rat problem:

We recommend that you have a professional treatment carried out. 

The price for residential pest control is £43.30

Business prices start from £192.50

Book an appointment

Alternatively, you can call us on 0191 433 7000 to arrange treatment.

What happens at your appointment

On our first visit, the pest control officer will do some routine checks of the building to identify where the rats are and how they will be treated.

After this, the officer will lay the chosen poison, often in several places around the building. They will then give you some advice on how to prevent the problem, which may include making repairs.

Finally, they will then arrange a follow-up appointment for the next week so they can check the poisons and whether they have solved the pest problem.

The pest control officer may need to visit five to six times after your initial appointment to make sure the pests are gone. If they still haven't gone, you may need to book and pay for additional treatment.


We don't recommend that you use DIY treatment as it can be dangerous to the environment, yourself, children and pets. Using self-treatments can also increase rats immunity to poisons.

How to prevent a rat problem

It's important to take the appropriate steps to prevent getting another rat problem. You may need to cover garden ponds or remove bird feeders, as these create good breeding grounds for rats.


  • Seal gaps, especially around pipes and sheds
  • Remove nesting sites like piles of wood and debris
  • Ensure drain covers are in a good state of repair


  • Feed garden birds
  • Leave bin lids open
  • Use DIY treatments

Why rats are a problem

Rats carry a host of diseases which can be spread to humans through their urine. These include:

  • Weil's disease
  • Salmonella
  • Listeria
  • Toxoplasma gondii
  • Hantavirus

Rats can cause a lot damage to buildings and are known for chewing through metal and other tough materials. This can lead to holes in electrical cables, water pipes and gas pipes - all of which can be extremely dangerous.

For businesses, rat problems can harm reputation and can lead to investigation if the proper procedures are not in place to ensure premises are rodent free.

Book an appointment

You can book an appointment with our professional and experienced pest control officers online or by calling our customer service team on 0191 433 7000.

Our customer service line is open:

Monday to Thursday: 8.30am to 5pm
Friday: 8.30am to 4.30pm

Book an appointment

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