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New safety procedures for appointments

Our pest control service has reopened and we are now taking bookings, with some new coronavirus (COVID-19) safety measures in place.

You should not book if any member of your household:

  • has tested positive in the last 14 days
  • is waiting for results of a coronavirus (COVID-19) test
  • is showing any symptoms of coronavirus (COVID-19)
  • is currently self-isolating

Mice are adaptable animals with an acute sense of hearing. They are known for hunting for food and chewing through household wires and pipes.

As they are mainly active at night, normal signs of mouse activity include droppings, smear marks, nests and bite marks on pipes, cables and furniture.

If you have a mouse problem:

We recommend that you have a professional treatment carried out. 

The price for residential pest control is £43.30

Business prices start from £192.50

Book an appointment

Alternatively, you can call us on 0191 433 7000 to arrange treatment.

What happens at your appointment

On our first visit, the pest control officer will do some routine checks of the premise to identify where the mice are and how they will be treated.

After this, the officer will lay the chosen poison or traps, often in several rooms around the building. They will then give you some advice on how to prevent the problem, which may include making repairs.

Finally, they will then arrange a follow-up appointment for the next week so they can check the poisons and whether they have solved the pest problem.

The pest control officer may need to visit five to six times after your initial appointment to make sure the pests are gone. If they still haven't gone, you may need to book and pay for additional treatment.


We don't recommend that you use DIY treatment as it can be dangerous to the environment, yourself, children and pets. Using self-treatments can also increase mice immunity to poisons.

How to prevent a mouse problem

Mice can squeeze through cracks and gaps as small as 5mm, so you need to make sure to take the appropriate action to prevent mice getting into your home.


  • Seal up any gaps and entry points
  • Keep gardens clean, tidy and free of debris
  • Cover household waste


  • Leave dustbins open
  • Leave compost heaps uncovered
  • Use DIY treatments

Why mice are a problem

Mice have a compulsive need to gnaw to keep their teeth worn down. This means they will chew through hard metals and materials, such as cables, pipes, wood and packaging. This can cause significant damage to your home and increase the risk of fire and floods.

Mice can also spread disease such as Salmonella and Listeria. They are known for nibbling at many food sources, rather than one item. This means as they search for food they could also be spreading disease across your home or building.

For businesses, mice problems can harm reputation and can lead to investigation if the proper procedures are not in place to ensure premises are rodent free.

Book an appointment

You can book an appointment with our professional and experienced pest control officers online or by calling our customer service team on 0191 433 7000.

Our customer service line is open:

Monday to Thursday: 8.30am to 5pm
Friday: 8.30am to 4.30pm

Book an appointment

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