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Local Government and Social Care Ombudsman

If you are not happy with the way the we have handled your complaint, you can you can have your complaint investigated by the Local Government and Social Care Ombudsman (opens new window). This is an independent national service which investigates complaints against councils. 

Contact the Local Government Ombudsman (opens new window)

When the Ombudsman upholds a complaint, a report is issued identifying any maladministration and making recommendations for any injustice caused.

Latest Ombudsman reports

Investigation into a complaint against Gateshead Metropolitan Borough Council 3 October 2018 (PDF) [223KB]