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Before you make a complaint about the council you might find what you need to report or request by using one of these options. Please only report an issue to us once. We aim to try to sort your issue out quickly and informally by providing information or taking any appropriate action.

Make a complaint

Please check the options above before proceeding to make a complaint.

Make a complaint

Give a compliment

Let us know if you have something positive to say about this service area.

Give a compliment

By using one of the options above you're helping us free up our phone lines for urgent matters and for those who don't have access to a computer.

If you are unable to find an answer or would prefer to speak to someone you can:

  • visit Gateshead Civic Centre. Not all services are based in the civic centre.
  • call the contact centre on 0191 433 3000, open 8am to 5.30pm Monday - Thursday and 8am to 5pm on Friday. 

Ask us about support available for people who need an interpreter or a British Sign Language interpreter.

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