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Direct payments

If we have agreed you are eligible for care and support, you can choose to have a direct payment, where money from us is paid to you. This means that you can arrange and pay for all or part of your care and support services yourself rather than getting services directly from us. Following your needs assessment you will have a financial assessment to work out how much you and the council will pay for your care and support.

Direct payments give you greater choice and control over the care you receive.

You can use your direct payments to buy the support that you've been assessed as needing in your care and support plan. This could include employing a personal care assistant.

You'll need to be able to manage your direct payments (either by yourself or with help). If you don't think you'll be able to manage, you can always nominate someone else to manage your payments for you. If there's a reason we can't offer you direct payments, we'll tell you.

Direct payments for carers

From 1 April 2015 direct payments will be available for some carers. You can request a carer's assessment to find out if you are eligible for a direct payment or other types of financial support.


Contact us

You can contact our Direct Payments Team on 0191 433 2331. 

For further information about adult social care, you contact us both online and over the phone.

We encourage people who can contact us online to do so, as it helps to free up phone lines for emergencies or for those who don't have access to or the skills to use computers.

Contact Adult Social Care

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