Contact Adult Social Care
You can find a lot of information about adult social care on our website, which means you may not have to contact us directly to get the answers you need. This helps to free up our phone lines for urgent matters and for those who don't have access to or the skills to use computers.
Complete an initial care assessment
If you or someone you know is struggling with daily living you should complete an assessment.
Report suspected adult abuse or neglect
If you or someone you know is at risk of abuse or neglect, you need to report it straight away.
Request a care and support review
If your circumstances have changed you need to request a review of your current care package.
Adult Social Care Direct
Adult Social Care Direct is the main contact point if you want to talk about any care needs you may have. The phone service is open 24 hours a day, seven days a week.
0191 433 7033
How to submit a complaint or compliment
If you would like to tell us what you think about social care services in Gateshead, you can submit a compliment or complaint to our team.
To find out more, visit our tell us your views page.