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Contact Adult Social Care

You can find a lot of information about adult social care on our website, which means you may not have to contact us directly to get the answers you need. This helps to free up our phone lines for urgent matters and for those who don't have access to or the skills to use computers.

Request an initial care assessment

Do you or someone you know need help with daily living?

You can request an initial care assessment which will determine whether a full assessment of your needs would be helpful.

Request an assessment

Request a care and support review

If you're already receiving a service but feel that your needs have changed, you can request a review.

During the review we will ask you a series of questions to help us determine what further help you may need.

Request a review

Report suspected adult abuse or neglect

If you or someone you know is at risk of abuse or neglect, you need to report it straight away.

Report suspected abuse

Adult Social Care Direct

Adult Social Care Direct is the main contact point if you want to talk about any care needs you may have. The phone service is open 24 hours a day, seven days a week.

0191 433 7033

Submit a general enquiry

How to submit a complaint or compliment

If you would like to tell us what you think about social care services in Gateshead, you can submit a compliment or complaint to our team.

To find out more, visit our tell us your views page.