Payment help

This page is designed to guide you through the process of making a payment online.

Starting the pay form

Start at the 'pay' page for your payment, for example Council Tax payments.

Council Tax payments landing page screenshot

Click the 'pay' button.

Account number

You will be taken to a page where you will be asked to enter your account number.

Enter account number screenshot


Click 'continue' to go to the next page where you will enter the payment amount. 

Payment amount

How much would you like to pay screenshot

Add the amount you'd like to pay, then click 'confirm amount'. You will then be given the option to add another payment, for example rent.

Current outstanding balance screenshot

Click 'add another payment' and select the payment type from the drop-down list.

Add another payment screenshot

Click 'confirm payment' to add the payment type. You can continue to add multiple payments in this way.

Multiple payments listed screenshot

Click 'continue' to go to the next screen, where you will enter your name and address details.

 

Name and address details

Your details screenshot

Once you have entered your details, click the 'make payment' button to go to the payment card details page.

Card details screenshot

 

Find your card details

Credit card number exampleCard number
This is the long number on the front of your credit or debit card. Enter the number without any spaces. We accept Mastercard, Maestro and Visa.

Credit card expiry date exampleExpiry date
The expiry date is shown on the front of your card. Please enter this in mm/yy format, for example 09/22.

Credit card CVV number example Card security code
The security code is the last 3 numbers printed on the signature strip on the back of your card.

When you have entered your card details, click the 'continue' button to go to the cardholder details page.

 

Cardholder details

Cardholder details screenshot

Name as appears on card
The full name of the card holder, exactly as it appears on the credit or debit card.

Address
The address where your card is registered. You can find this on a statement from your bank or building society or credit card company.

Postcode
The postcode where your card is registered. You can find this on a statement from your bank or building society or credit card company.

Email
Enter a valid email address to receive a confirmation email. If you do not have an email address leave the box empty. You can print confirmation at the end of the payment.

Click the 'continue' button to go to the payment details page.

 

Payment details

Please check your details are correct before clicking the 'make payment' button.  

Payment details summary screenshot

 

Payment confirmation

You will be taken to a confirmation page which you can print for your records. From here you can make another payment or return to the website. If you provided an email address, you will receive a confirmation email.

Payment successful confirmation screenshot

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