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Corporate Complaints Policy


The Council welcomes complaints, suggestions and compliments from its customers. The Council realises that things can occasionally go wrong, and people may not be happy with the service they have received.

Complaints are valuable to the Council as they:

  • give customers the opportunity to provide feedback on its services
  • gives the Council the opportunity to put things right where mistakes have been made
  • allows the Council to improve its services and make sure mistakes are not repeated

Complaints received about services relating to social housing will be dealt with in line with the Housing Ombudsman's Complaint Handling Code.

Complaints received about all other Council services will be dealt with in line with the Local Government and Social Care Ombudsman's effective complaint handling for local authorities.