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Corporate Complaints Policy

Monitoring and review

Reporting arrangements will be in accordance with the Local Government and Social Care Ombudsman's Effective Complaint Handling for Local Authorities guidance and the Housing Ombudsman's Complaint Handling Code.

The Council will report back on wider learning and improvements from complaints to residents, managers and employees. Feedback shall be regularly provided to relevant scrutiny panels, committees and boards.

Learning and improvement from complaints will be included in the Resident's Annual Report.

This policy will be reviewed every two years.