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Corporate Complaints Policy

Redress and remedies

Redress, remedy and compensation will be decided by the Service responding to the complaint and will reflect the extent of any and all service failures and the level of detriment caused to the complainant as a result.

In awarding compensation, the Council will consider whether any statutory payments are due, if any quantifiable losses have been incurred as well as the time and trouble the complainant has been put to and any distress and inconvenience caused.