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Corporate Complaints Policy

Equal opportunities and human rights

The Council recognises and values all the people in Gateshead and is fully committed to supporting the European Convention on Human Rights. To this end:

  • complaints will be dealt with impartially, objectively and professionally.
  • the Council guarantees that none will receive adverse or discriminatory treatment as a result of making a complaint.
  • the Council will maintain confidentiality wherever possible. Normally, the identity of complainants will be known only to those who need to consider the complaint and will not be revealed to any other person or made public by the council. When this is not possible because of allegations involving third parties or relevant legislation, the Council will let the complainant know.

The information gained from customer complaints will be used to help highlight and eliminate any discriminatory practices and promote equality of opportunity for everyone who lives in the borough.