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Supporting Independence Service

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Find out how the Supporting Independence Service can help you or someone you care for.

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If you are struggling to manage with small jobs around your home, we have a team of dedicated staff with years of experience who can help you.

Our team members tackle everything including basic cleaning, laundry, running errands, accompanying you to appointments, or just keeping you company. 

You can book them to come in as often as you need them - every week, every month, or whatever suits your needs.

Our staff are trained and accredited by the British Institute of Cleaning Science, and are vetted by the Disclosure and Barring Service.

How it works

We will come to your home and discuss how we can help you. We will then agree a plan with you to ensure that you can get the support you want.

We will work out how long your support visit needs to be to meet your needs and let you know what this will cost.

We will provide you with a regular support worker who will come to your home at a time that suits you best. You can decide how often you want them to come. Some customers ask us to visit every week while others want more frequent visits.

All that we ask is that you use the service for a minimum of one hour per visit.

What it costs

A one hour visit costs £18.85 (prices are correct as of April 2024 and are reviewed annually in April).

We can help you with:

  • vacuuming
  • dusting all surfaces
  • sweeping and washing floors
  • emptying bins
  • thoroughly cleaning your  bathroom and kitchen
  • clean inside windows
  • sorting out washing
  • putting laundry into machines
  • hanging washing out
  • ironing
  • making beds and changing bed linen
Spring cleaning
  • cleaning ovens, fridges and cupboards
  • mattresses turning
  • carpet cleaning (depending on condition)
  • upholstery cleaning (depending on condition)
  • washing walls
  • shopping (including putting away)
  • prescription collection
Health and wellbeing
  • accompanying you to appointments
  • completing a Home Safety Checklist
  • advice to help prevent accidents in your home
  • filling out forms and responding to letters
  • getting advice and support with repairs and home improvements
  • finding alternative accommodation

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The Supporting Independence Service value feedback from our customers so we can understand where we are succeeding, and what improvements can be made to further support our customers to live an independent life.

The below data is a snippet from our most recent annual customer survey, carried out in November 2021.

Key findings

  • 95% of our customers agree that the Supporting Independence Service is good value for money
  • 96% of our customers feel we support them to live an independent life

The overall satisfaction rate for the Supporting Independence Service sits at 96%.

Quotes from customers

"Dads mental health needs to be monitored closely and I feel Jason supports me with that and maybe could spot something that I don't"

"My support helper is very good as I live alone. She helps me to be cheerful"

"The assistance I receive fortnightly is everything for my wellbeing for which I am extremely grateful."

"This service has saved my life, because otherwise I wouldn't be here today."


Contact us

Supporting Independence Service
Property, Assets and Traded Services
Gateshead Council
Shearlegs Road

0191 433 5522