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Information about Gateshead Civic Centre for people with Autism

Our opening times are: Monday to Friday, 9am to 5pm

Our quietest times are: Monday to Friday, 3.30pm to 5pm.

The Civic Centre is a 5 minute walk from Gateshead bus and metro station, and the town centre.

A public car park entered from Arthur Street can be used - you need to buy a ticket to park here. Disabled parking spaces are available.

There are two busy entrances to the building, one from the car park on Arthur Street and one at the front of the building on Regent Street. You enter through automatic glass sliding doors.

Visit the Nexus website for Metro information.


Regent Street



0191 433 3000

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When you arrive

You will find yourself in the main reception area. Here you will find the main reception desk. At this desk you can:

  • Tell staff that you have a meeting or appointment and they will direct you where to go. 
  • Ask to see an Autism supporter who will provide you with assistance if you need it while you are at the Civic Centre. 
  • Ask to use the Quiet Room which is just behind the main reception desk. This is a dedicated space where you can sit and rest in peace and quiet. It may be used by others too, so if you want to book the room in advance or find that you need to use it during a visit, speak to one of our Autism Supporters who will help you. 

Opposite the reception desk you will also find:

  • A large dark glassed wall, behind which people queue up to pay bills. This can get quite busy.
  • A bank of computers which can be used free of charge by the public.

Please be aware this area can get very busy with lots of people. The flooring is half carpeted, half tiled, so can be quite noisy with the echo of footsteps.

About the building and its facilities

The Civic Centre is a three-storey building. It has two lifts, corridors and walkways that are wide enough for wheelchair users. It also has hearing induction loops in several meeting rooms and an accessible toilet on the ground floor, with further toilets on the first and second floors. 

Bewicks Coffee shop and restaurant

This is situated on the ground floor providing hot and cold food to staff and members of the public.  It gets very busy at lunchtime between 11.30am-2pm.

View more information about Bewicks

Sensory issues

The main reception area:  This can be very busy. It is used as a thoroughfare by people going to and from the town centre. There are often displays and exhibitions that attract a lot of people. This means it can be a noisy and busy area.

Fire alarms:  If a fire alarm sounds you must leave the building immediately following the fire exit signs. 

Safety alarm: Social Care meeting rooms are fitted with safety alarms - if these go off while you are attending a meeting you do not have to leave the building and a member of staff will switch this off after two minutes.

Hand dryers: if you prefer not to use the hand dryers in the toilets, please ask a member of staff for a hand towel.

How the Council works

To find out more about the council, its structure, meetings, councillors etc. please visit our Council and Democracy webpages.

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