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Information about Gateshead civic centre for people with autism

The civic centre is accessible by appointment only until further notice.

The civic centre is a five minute walk from Gateshead bus and metro station, and the town centre.

A public car park entered from Arthur Street can be used - you need to buy a ticket to park here. Disabled parking spaces are available.

Visit the Nexus website for Metro information.


Regent Street



0191 433 3000

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When you arrive

If you have an appointment you should come to the entrance indicated by the person you're going to meet. If that entrance is the NW pavillion on Regent Street then this is fully carpeted and has pretty standard height ceilings.

You can ask to see an Autism Supporters who will provide you with assistance if you need it while you are at the civic centre.

The civic centre should be quiet during your visit but you can ask to use the Quiet Room. This is a dedicated space where you can sit and rest in peace and quiet. One of our team will escort you to the Quiet Room. If you need the Quiet Room from the NW pavillion reception then you will have to go along a section of corridor, approximately 25m long that is quite small.

The Quiet Room may be used by others too, so if you want to book the room in advance or find that you need to use it during a visit, speak to one of our team who will help you.

About the building and its facilities

The civic centre is a three-storey building. The atrium flooring is half carpeted, half tiled, so can be quite noisy with the echo of footsteps.

It has two lifts, corridors and walkways that are wide enough for wheelchair users.

There are hearing induction loops in several meeting rooms.

An accessible toilet is on the ground floor, with further toilets on the first and second floors available to visitors with appointments.

Sensory issues

Fire alarms:  If a fire alarm sounds you must leave the building immediately following the fire exit signs. 

Safety alarm: Social Care meeting rooms are fitted with safety alarms - if these go off while you are attending a meeting you do not have to leave the building and a member of staff will switch this off after two minutes.

Hand dryers: if you prefer not to use the hand dryers in the toilets, please ask a member of staff for a hand towel.

How the council works

To find out more about the council, for example its structure, meetings, councillors please visit our Council and Democracy webpages.

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