Skip to content

Coronavirus (COVID-19)
Latest health advice and information on service disruptions.

Service disruptions

 

Service disruptions will be updated here or on our Twitter feed below.

27 March 2020

Bereavement Services

Following the social distance guidance and for the protection of our staff, the Bereavement Services office will be closing every day from 3pm.

There will be no face-to-face enquiries with the Bereavement Services office until further notice. Please contact us on 0191 433 3816, 0191 433 3811 or 0191 433 3815. You can also email us at cemeteriesandcrematoria@gateshead.gov.uk

Due to the current situation unfortunately we will not be processing applications for memorials, wall or kerb plaques until further notice.  Grave searches will also not be carried out at the present time.  However due to deadlines, Book of Remembrance entries will be processed but there maybe a delay in acknowledging receipt of these.

Gateshead Register Office

From Monday 30 March we will be registering all deaths and stillbirths by telephone only. There will be no face-to-face appointments.

Appointments to register a death can still be made as usual by calling 0191 433 3000 or by using the online booking system.

Please see the Register Office webpage for more information.

26 March 2020

Bereavement Services - Limited attendance for services

Attendance at funeral services in the borough is to be limited to a maximum of 10 people. These will include the spouse/partner, parent/carers, brothers/sisters, children and their partners.

We apologise for any inconvenience caused, this decision has not been made lightly and we must follow all guidance to protect the public and our staff.

Please speak with your Funeral Director who has been given more information. 

Licensing service

In light of recent government advice we have had to make some changes to the licensing service. Some of these may affect you and your business. These temporary changes have been made to help minimise the risk and spread of the virus, and to keep our staff and our customers safe. 

Our priority will be to ensure that existing licence holders and businesses can continue to operate, where possible. 

Visit the webpage for more information

25 March 2020

Grass cutting

All grass cutting is suspended until further notice except where it essential, for example where lines of sight may be affected at road junctions.

Tree cutting and pruning

All tree cutting has been suspended until further notice except where it is an emergency, such as a fallen tree.

Play parks

All play parks are closed until further notice in light of the government announcement to stay home. Please do not allow your children to enter or use the equipment in these areas.

24 March 2020

Civic Centre closure

From tonight Gateshead Civic Centre will be closed to the public for the foreseeable future. Please be assured our staff are still working around the clock to support residents, however, in order to follow the Government's guidelines on social distancing, our receptions will be shut and people will no longer be able to walk through the building on the way to and from the town centre.

There's lots of things you can do online from home instead of visiting us in person. Use our website if you need to apply for Housing Benefit, Council Tax Support, Crisis Support, Free School Meals or a Discretionary Housing Payment or report a change. If you can't use or access a computer or smartphone at all, or have reading or learning difficulties, phone us on 0191 433 4646.

Please note our registrars office will be open only to people who need to register a death. visit our Register Office page for more for information.

People who are facing homelessness and need advice should call 0191 4333174 or contact housingadvice@gatesheadhousing.co.uk

Book of remembrance room closures

As from today we are closing the book of remembrance rooms at Birtley Crematorium and Saltwell Crematorium.

The public should not be making any visits to the crematoria and we are operating to provide cremation and burial services only.

Pest control appointments suspended 

Due to the government's announcement last night on social distancing and the need for non-essential services to cease, we are temporarily suspending pest control services.

Bulky waste collections suspended 

Due to the government's announcement last night on social distancing and the need for non-essential services to cease, we are temporarily suspending the Bulky Waste collection service. If you have a bulky waste collection booked we will contact you.

Garden waste collections suspended

Due to the government's announcement last night on social distancing and the need for non-essential services to cease, we are temporarily suspending the Garden Waste collection service which was due to begin next week.

We appreciate that people have paid for 15 fortnightly collections and may not now receive them all. We will look at this issue once the current situation has subsided and services have returned to normal. 

School admissions

As a direct result of the Coronavirus pandemic and following government advice, unfortunately at this time we are unable to continue to work on any school admissions processes. Please visit the school admissions page for more information.

Events on council owned land

Any events planned to take place on council-owned land or roads will be cancelled until 1 June 2020. This position will be continually reviewed to reach a decision at the earliest possible opportunity regarding events beyond this time. Event planners are advised that planning for events beyond 1 June will be at their own risk.

Library services

Following government instruction all libraries are now closed until further notice. If you have a booked checked out do not worry about returning at this time. You will incur no fines for overdue books during the closure.  

Household Waste and Recovery Centres

Both of our Household Waste and Recycling Centres are closed until further notice.

Gateshead Register Office

We will now only allow one person to attend the register office to register a death. If you are showing symptoms of coronavirus, or fall into the vulnerable category, please do not attend but send another member of the family. If you are unsure please call us on 0191 4333026.

We will not be registering births, or issuing certificates in person. Certificates can still be ordered by phone and posted out. There will be no collection service.

We will not be taking notices of marriage or civil partnership, or wedding bookings. We will not be arranging any cancelled weddings until further guidance is given by the government.

23 March 2020

Public toilets

All public toilets within our parks are now closed for the foreseeable future.

Library services

All council operated libraries in Gateshead will close at 5pm on Monday 23 March until further notice. From Tuesday 24 March, Central Library, Birtley, Blaydon and Leam Lane libraries will be open for essential job seeking activities only. We are not currently holding any group activities or events in our libraries.

Gateshead Awards 2020

Unfortunately due to the ongoing coronavirus situation, Gateshead Awards 2020 have been cancelled. Voting will be suspended with immediate effect and all nominations for the awards will be carried forward to next year.

20 March 2020

Bereavement Services

From Monday 23 March, there will be no face to face enquiries at the Bereavement Services Office until further notice. The service can be contacted during office hours (9am to 1pm and 2 to 4pm, Monday to Friday) on 0191 433 3816, 0191 433 3811, or 0191 433 3815. You can also email cemeteriesandcrematoria@gateshead.gov.uk

19 March 2020

Volunteering 

Following government guidance we have taken the decision to put the majority of our volunteer roles on hold as they involve face to face contact and group gatherings. 

During difficult and unprecedented times such as these, the Gateshead community will always pull together and as a result there are lots of new support groups starting up and people offering their help.

If you would like to be directed to an active group who may need help with activities such as telephone befriending please email volunteering@gateshead.gov.uk

View advice for Gateshead volunteers during the coronavirus pandemic

Gateshead Children's Centres

Gateshead Children's Centre buildings will close from Friday 20 March 2020 at 4.30pm until further notice. All events, activities and services after this time are cancelled. Gateshead Children's Centre staff are available to offer advice and support to parents or carers by telephone: 0191 433 5055 or by email: gatesheadchildrenscentre@gateshead.gov.uk. Information, advice and activities will be shared on the on the Gateshead Children's Centre Facebook page.

18 March 2020

Sport and leisure

From 10pm tonight, all Gateshead Council leisure centres including Gateshead International Stadium will close for the forseeable future. All GO Gateshead members will have their membership frozen. Direct debits for any courses, including swimming lessons, will also be frozen. 

Any events which are due to take place on Council land will be cancelled for the forseeable future.

Library services

Council operated libraries in Gateshead are closed as of today. However, five will remain open for book borrowing and computer access. These will be Gateshead Central, Leam Lane, Birtley, Blaydon and Wrekenton. 

We would encourage members, if they have access to a computer and wifi at home, to access ebooks and audio versions from our online Borrow Box 

All library group activities are cancelled. 

St Mary's Heritage Centre

As of this evening, St Mary's Heritage Centre is closed to the public and regular user groups. If you have a private hire booking, for example a wedding, please contact the centre to discuss on 0191 433 4699.

 

You can also follow us on Facebook and Twitter for updates

 

Share this page