Coronavirus (COVID-19)
View the latest COVID-19 information and advice
Toggle menu

Charging, cancellation and non-attendance

Please note we are hoping to resume all mandatory face to face training from September 2020, ensuring all Government guidelines are being adhered to. If you have any queries please email

Cancelling your place on a training course

If you are unable to attend a training course you, or your line manager, must cancel your booking in one of the following ways:

  1. Log into your account and cancel, or
  2. if you are a Gateshead Council Manager log into People Manager and cancel your employee off the training course
  3. call 0191 433 8355 and select option 1, provide the information asked for

Do not email your cancellation.

Non attendance

Please ensure you sign the attendance register at the start of each course. If you are not signed in, you will be classed as 'no show' and this may incur a charge.

Charging Policy

Gateshead LSCB 
Late cancellation or non attendance on Gateshead LSCB Training is subject to charges. For full details view the Icon for pdf LSCB charging policy [229.08KB].

Qualification Courses 
The full cost of the training course, including registration fees and certification is payable before the start of the event. Payment has to be made and funds cleared in the Council's bank account before attendance.

Organisations that require an invoice to be sent for course fees must supply an official order number or reference and complete full invoicing details during the application process. 


Contact us

Workforce Development Support
0191 433 8355

Help us improve this site by giving feedback