Charging, cancellation and non-attendance

Cancelling your place on a training course

If you are unable to attend a training course you, or your line manager, must cancel your booking in one of the following ways:

1. Log into your account (opens new window) and cancel, or
2. if you are a Gateshead Council Manager log into Learning Hub (opens new window) and cancel your employee off the training course
3. call 0191 433 8355 and select option 1, provide the information asked for

Do not email your cancellation.

Non attendance

Please ensure you sign the attendance register at the start of each course. If you are not signed in, you will be classed as 'no show' and this may incur a charge.

Charging policy

Gateshead Safeguarding Children Partnership (GSCP), Safeguarding Adult Board (SAB) and Community Safety Board (CSB) 
Late cancellation or non attendance on Gateshead GSCP, SAB or Community Safety Training is subject to charges. For full details view the  Gateshead Safeguarding Children Partnership (GSCP), Safeguarding Adult Board (SAB) and Community Safety Board (CSB) Charging, Cancellation & Non-Attendance Charges (PDF) [155KB] (opens new window) .

Qualification Courses 
The full cost of the training course, including registration fees and certification is payable before the start of the event. Payment has to be made and funds cleared in the Council's bank account before attendance.

Organisations that require an invoice to be sent for course fees must supply an official order number or reference and complete full invoicing details during the application process.