Coronavirus (COVID-19)
View the latest COVID-19 information and advice, including details of the current lockdown rules and service updates
Toggle menu

Concerns about a childcare provider

If you have a concern about a registered childcare provider try to discuss it with them first. If you cannot resolve your concern through discussion, you should make a formal complaint to the provider in writing.

If you are not satisfied with the response from the childcare provider, or your concern relates to an issue you are unable to discuss with them, you can contact Ofsted or telephone 0300 123 1231 who will try to resolve it for you.

Everyone who  works with children has a responsibility to keep them safe. Our booklet, Icon for pdf Child Protection in Gateshead [515.03KB], will help provide an understanding of procedures and guidelines.

Contact us

Gateshead Families Information Service 
Civic Centre
Regent Street

0191 433 5118 / 07887 825 865 / 07766 247 442 / 07795 812 279

Send us your comments or queries


Was this page useful?