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My Account Privacy Notice

Who are we and what do we do   

This privacy notice discusses how Gateshead Council processes your personal data for the purposes of your online customer account: My Account. My Account is managed by Digital Services. We are based at the Civic Centre, Gateshead.  

My Account includes digital interfaces for council services including:  

  • bin collection and assisted bin collection  
  • Council Tax  
  • household waste and recycling centre bookings  
  • information requests  
  • complaints  
  • service feedback

This privacy notice provides specific information about how we process your personal data. It is an addition to the information contained in our Corporate Privacy notice.  

What type of information is collected about you  

We collect personal information to understand your needs and provide services. Information may include:  

  • name  
  • address  
  • date of birth  
  • email address  
  • telephone number  

How we collect information about you   

We collect information about you from various sources to ensure that we meet your needs, including:  

Why we need your information   

Our purpose for collecting personal information is to enable us to:   

  • permit you access to named Gateshead Council services with a single login  
  • respond to service enquiries and requests in a secure digital environment  

The lawful basis for our processing is:  

  • legitimate interests 
  • task in the public interest 

Who your information can be shared with   

Our Corporate Privacy Notice explains information sharing the council carries out. This sharing fulfils statutory obligations, legal requirements and service delivery. Digital Services may also share your information with:   

  • other council services including Council Tax, Waste Services and Electoral Services  

If we wish to share your information with other council services or third parties for purposes outside of those listed above we will ask your permission.   

How long we will keep your information   

We keep your information for as long as we need to provide services to you or until you instruct us to terminate your account. We may also need to keep your information in accordance with legal or other obligations. Where we have no need to keep your data or you have requested the closure of your account, it will be securely destroyed. We keep a Record of Processing Activity (a requirement under the GDPR). This sets out the specific retention periods applicable in different circumstances. For more information please contact Gateshead Council.  

Where your information is held   

We hold personal information in secure electronic systems on Gateshead Council servers.   

How you can update your information  

Our delivery of efficient services depends on the accuracy of your information. 

Please inform us of any changes to the following: 

  • email address 
  • personal circumstances 
  • any of the other information we hold 

Please contact:

Your information rights  

Please see the relevant section of our Corporate Privacy notice.  

Business intelligence, profiling and automated-decision making  

Please see the relevant section of our Corporate Privacy notice.

Protecting your information  

Please see the relevant section of our Corporate Privacy notice.

Data Protection Officer  

Data Protection Officer 
Civic Centre 
Regent Street 
NE8 1HH  

0191 433 3000   

Information Commissioner's Office  

The Information Commissioner is the UK's independent body set up to uphold information rights.  

If you would like to know more about your rights under the Data Protection law, and what you should expect from us, visit the Information Commissioner's website. (opens new window)   

If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact the Information Commissioner's Office:  

Information Commissioner's Office
Wycliffe House 
Water Lane
SK9 5AF  

0303 123 1113 or 01625 545 745