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Walk and Wheel project

Who we are and what we do 

The Active Travel and Social Prescribing Project - Walk and Wheel Gateshead is part of Gateshead Council. We are based at the Civic Centre, Gateshead. We provide the following services:   

  • one to one support and group support to help you get out walking and cycling 
  • activities such as; guided walks, map reading, leaning to ride a bike, guided cycle rides, bike maintenance training 

This privacy notice provides specific information about how we process your personal data. It is an addition to the information contained in our Corporate Privacy Notice.  

What type of information is collected about you  

We collect personal information to understand your needs and provide services. Information may include: 

  • name 
  • address 
  • age 
  • gender 
  • email address 
  • health Information (in so far as such information is provided by you directly to Walk and Wheel staff)  
  • racial/ethnic origin 

How we collect information about you  

We collect information about you from sources including: 

Referrals to Walk and Wheel are made by your GP to the link workers at the surgery with your consent only. The referral will provide basic contact details for you. Once referred,  you will be  contacted by Walk and Wheel and asked to complete a questionnaire which could be on paper or online, whichever is easiest for you. 

If you agree we will also send you a follow up questionnaire after participation in the project to see if it has been positive and whether it has encouraged you to walk or cycle more often. 

Why we need your information  

Our purpose for collecting personal information is to: 

  • provide the Walk and Wheel service to you and the lawful basis for our processing is consent (to receive the initial referral) and public interest (to obtain further information from you to ensure you safety whilst participating in the services) 
  • gather information on how the Active Travel project has benefited local people 

The lawful basis for our processing is: 

  • consent  

  • public interest 

Our lawful basis for processing of sensitive personal data is:    

  •  you have given you explicit consent 
  • substantial public interest 

Who your information can be shared with  

Our Corporate Privacy notice sets out the general types of information sharing that the Council carries out to fulfil statutory obligations, legal requirements and service delivery.  

If we wish to share your information with other council services or third parties for an alternative purpose we will ask for your permission. 

Gateshead Council and our Consultation Portal supplier Your Place Your Space Limited are the only organisations authorised to view data for individuals. Your Place Your Space Limited have been engaged to act as data processor for the Council in relation to the Walk and Wheel Service. 

How long we will keep your information  

We keep your information for as long as we need to provide services to you. We may also need to keep your information in accordance with legal or other obligations. Where we have no need to keep your data it will be securely destroyed. We keep a Record of Processing Activity (a requirement under the GDPR). This sets out the specific retention periods applicable in different circumstances. For more information please contact: activetravel@gateshead.gov.uk 

Information held about you specifically on the Consultation Portal will be held for no longer than five years, in line with our Consultation Portal privacy notice 

Where your information is held 

Gateshead Council use a Consultation Portal supplied by Your Place Your Space Limited to capture and store your information on our behalf. We will also download extracts of the information, which we will store our secure IT network at Gateshead Council. 

No information is held outside of the UK. 

How you can update your information  

Our delivery of efficient services depends on the accuracy of your information. 

Please inform us of any changes to the following: 

  • email address 
  • personal circumstances 
  • postal address 
  • any of the other information we hold 

Please contact: activetravel@gateshead.gov.uk 

Your information rights  

Please see the relevant section of our Corporate privacy notice.  

Marketing and e-newsletters  

Please see our email marketing privacy notice.  

Business intelligence, profiling and automated-decision making  

Please see the relevant section of our Corporate privacy notice.  

Protecting your information  

Please see the relevant section of our Corporate privacy notice.   

Data Protection Officer  

Data Protection Officer  

Civic Centre  

Regent Street  

Gateshead  

NE8 1HH  

DPOcouncil@gateshead.gov.uk  

Contact telephone number: 0191 433 3000  

Information Commissioner's Office  

The Information Commissioner is the UK's independent body for upholding information rights. Visit their website to find out more about your rights under Data Protection law, and what to expect from us. 

For privacy practices or data protection rights concerns, contact the Information Commissioner's Office:  

Information Commissioner's Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire

SK9 5AF  

Contact telephone number: 0303 123 1113 or 01625 545 745  

casework@ico.org.uk