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Libraries privacy notice

This policy explains what information we collect about you and how we use it.

What information do we collect about you?

We collect personal data about you when you join the library. This consists of name, postal address, email address, phone number, mobile phone number and date of birth. We retain records of any books, CDs or DVDs you have borrowed and any payments made. If you use our computers we retain recent logs of your computer use although we do not routinely check these.

We will not share this information with anyone.

How will we use this information about you?

We use this to keep records of how many items are borrowed, which age groups use us most and where our customers live. Your age group may also entitle you to a concessionary payment rate.

We may write, email or text you if an item is overdue and accruing fines or if there is a change to our terms and conditions. We will email you to remind you when items are almost due for return. We will contact you by phone, text or email when a reservation is ready for collection.

Volunteer run libraries

If you use a library in Gateshead operated by a volunteer association they will also collect personal data to enable you to use the library. This is held securely electronically on a Council system. The volunteer associations have signed an agreement to ensure that your data is only used for the purposes of day to day use of the library.


If you would like us to email you with details of forthcoming events please let us know and we will keep your email address for this purpose. You have the right to request us to stop sending you emails for this purpose at any time.

Access to your information and correction

You have the right to request a copy of the information we hold about you. Please ask in your local library. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

How to contact us

If you have any queries about this policy please email or speak to a member of staff in your local library.