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Construction Services Privacy Notice

Who are we and what do we do  

Construction services is part of Gateshead Council. We are based at Shearlegs Road Depot and provide the following services:   

  • repairs and maintenance to social housing   

  • repairs and construction works to properties   

  • construction for capital and adaptations  

  • construction waste storage and purchasing   

  • contracts procurement and delivery 

  • repairs and maintenance to civic public buildings and schools 

  • customer operations (such as customer care and call centre)  

  • building safety, building maintenance technical and gas delivery team 

This privacy notice provides specific information about how we process your personal data. It is an addition to the information contained in our Corporate privacy notice.  

What type of information is collected about you  

We collect personal information to understand your needs and provide services. Information may include: 

  • name 

  • address  

  • date of birth  

  • potential vulnerabilities or health issues  

  • email address  

  • contact details  

  • extended family details  

  • bank details  

  • compensatory payments  

  • age   

  • gender 

  • housing benefits status   

How we collect information about you  

We collect information about you from various sources to ensure that we meet your needs, including: 

  • the Council's centralised housing management system 

  • telephone conversations required as part of our repairs and complaint processes 

  • online reporting which you do via our website which may include the use of cookies 

Why we need your information  

Our purpose for collecting personal information is to enable us to:  

perform the services listed above safely and with accurate and up to date information 

The lawful basis for our processing is:  

  • performance of a contract to which data subject is party 

  • legal obligation to which the data controller is subject 

  • task in the public interest 

Our lawful basis for processing of sensitive personal data is: 

  • employment, social security and social protection (if authorised by law)   

  • legal claims or judicial acts 

  • reasons of substantial public interest (with a basis in law)  

The legislation the service is obliged to comply with includes: 

  • Landlord & Tenant Act 1985 

  • Homes (Fitness for Habitation) Act 2018  

Who your information can be shared with  

Our Corporate privacy notice explains information sharing the Council carries out. This sharing fulfils statutory obligations, legal requirements and service delivery. Construction services can share your information with:  

  • contractors commissioned by the council to provide services  

Our lawful basis for this sharing is legal obligation and task in the public interest and your consent is not required. 

If we wish to share your information with other council services or third parties for purposes outside of those listed above we will ask your permission.  

How long we will keep your information  

We keep your information for as long as we need to provide services to you. We may also need to keep your information in accordance with legal or other obligations. Where we have no need to keep your data it will be securely destroyed. We keep a Record of Processing Activity (a requirement under the GDPR). This sets out the specific retention periods applicable in different circumstances. For more information please contact: 

Where your information is held  

We hold personal information in secure electronic systems on Gateshead council servers.  

How you can update your information 

Our delivery of efficient services depends on the accuracy of your information. 

Please inform us of any changes to the following: 

  • email address 

  • personal circumstances 

  • postal address  

  • any of the other information we hold 

Please contact: 

Your information rights

Please see the relevant section of our Corporate privacy notice.

Marketing and e-newsletters

Please see our email marketing privacy notice.

Business intelligence, profiling and automated-decision making

Please see the relevant section of our Corporate privacy notice.

Protecting your information

Please see the relevant section of our Corporate privacy notice.

Data Protection Officer

Data Protection Officer
Civic Centre
Regent Street

0191 433 3000

Information Commissioner's Office

The Information Commissioner is the UK's independent body for upholding information rights. Visit their website (opens new window) to find out more about your rights under Data Protection law, and what to expect from us.

For privacy practices or data protection rights concerns, contact the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Cheshire SK9 5AF

0303 123 1113 or 01625 545 745