Improvements to online home repair reporting
As part of a broader range of improvements to our home repairs service, including increasing capacity by recruiting more staff across a wide range of trade and customer service roles, and the introduction of evening appointments, we have also improved our online service for reporting home repairs to us.
The revised online home repair reporting system, which has been tested by current tenants, features a much more user-friendly interface, with clear instructions on the information required from the tenant at each step.
Councillor John Adams, Cabinet Member for Housing, said:
"Our tenants have long been able to report repairs online, but due to a lack of information, some repairs were taking longer to diagnose than we'd like.
"We have completely re-imagined the system, which now prompts users to provide much more in-depth information regarding their repair request. This added functionality means we are now better equipped to diagnose the required repair at the first time of asking, and often without having to make a home visit first.
"Improved reporting, combined with a renewed focus on providing a better service to our customers, we are now completing more repairs on our first visit, and within target time, with 74% of all repairs completed first time."
A second phase of service improvements are planned to commence soon that will include the ability to upload photos and videos to further improve diagnostics.
Login in to your My Housing Account to report a repair online. New users will need to register for an account before reporting a repair.
As part of a broader range of improvements to our home repairs service, including increasing capacity by recruiting more staff across a wide range of trade and customer service roles, and the introduction of evening appointments, we have also improved our online service for reporting home repairs to us.
The revised online home repair reporting system, which has been tested by current tenants, features a much more user-friendly interface, with clear instructions on the information required from the tenant at each step.
Councillor John Adams, Cabinet Member for Housing, said:
"Our tenants have long been able to report repairs online, but due to a lack of information, some repairs were taking longer to diagnose than we'd like.
"We have completely re-imagined the system, which now prompts users to provide much more in-depth information regarding their repair request. This added functionality means we are now better equipped to diagnose the required repair at the first time of asking, and often without having to make a home visit first.
"Improved reporting, combined with a renewed focus on providing a better service to our customers, we are now completing more repairs on our first visit, and within target time, with 74% of all repairs completed first time."
A second phase of service improvements are planned to commence soon that will include the ability to upload photos and videos to further improve diagnostics.
Login in to your My Housing Account to report a repair online. New users will need to register for an account before reporting a repair.
