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Community Trigger

Anti-social behaviour (ASB) covers a lot of different types of behaviour and can affect people in many different ways.

For the purpose of the Community Trigger, ASB means behaviour causing or likely to cause nuisance, annoyance, harassment, alarm or distress to any member of the public or which may have a detrimental effect on someone's quality of life.

Community Trigger (ASB Case Review)

A Community Trigger (also known as an ASB Case Review) is an important statutory safety net for victims and communities experiencing ASB, to request a review of their ASB case and to bring agencies together to take a joined up, problem solving approach to find a solution for the victim(s).

An activation should be made where the threshold is met and where victims are unsatisfied with the response they have received from the relevant agencies.

In essence, the Community Trigger process is designed to put victims at the heart of the case investigation process and for agencies to ensure you feel supported and listened to.


In Northumberland, Tyne and Wear, the threshold to activate a Community Trigger is:

  • At least three qualifying complaints have been made about anti-social behaviour in the past 6 months and/or;
  • The victim(s) of ASB are considered to be 'high risk'

How to activate a Community Trigger

In Northumberland, Tyne and Wear, Community Trigger activations across all of the 6 Local Authorities are coordinated by the Northumbria Office of the Police and Crime Commissioner (OPCC) (opens new window) who will:

  • Acknowledge receipt of your Community Trigger request
  • Contact you to discuss your case and obtain further information
  • Liaise with the relevant Community Safety Partnerships
  • Share information with agencies who are responsible for managing anti-social behaviour
  • Record and publish relevant data relating to Community Trigger activations

If you meet the threshold for the Community Trigger you can contact the OPCC to raise a request in the following ways:

Applications received

In Gateshead, one application was made through the Community Trigger process in the financial year 2021/22. Two applications were made in 2020/21 and two applications were made in 2019/20.