Toggle menu

Water hygiene

What we do

We periodically visit properties to complete a water hygiene risk assessment and any necessary works.

We use qualified surveyors and consultants to assess the risks and identify any works required to reduce the likelihood of bacteria living in your water systems.

What you must do

You must allow us in your home to perform safety checks.

Help keep your home safe

Follow these simple steps to keep your home's water supply clean and healthy.

If you have been away from your property for a week or more:

  • Taps - run them for 3-5 minutes
  • Shower - flush this safely and without creating water droplets by placing the shower head in a plastic carrier bag, filling the bag with water then gently pouring the water away
  • Toilet - flush twice to circulate fresh water through the system and empty the cistern, ensuring the lid is down. If you have a Closomat bidet-toilet you should switch it off at the wall if you intend to be away from the property for a week or more so warm water is not left standing in the cistern.

In addition:

  • Clean shower/spray taps of scale and debris every three to six months, or earlier if scaling is evident
  • If you have a spa bath, clean as per the manufacturer's instructions
  • If you have an electric hot-water tank, it is advised that you fully heat the water to 60˚c at least two to three times per week

Information for leaseholders

You are legally responsible for conducting a risk assessment for the water systems in your property.

If you sub-let the property you are still responsible for the risk assessment and for providing advice to your tenant.

You must review the risk assessment every time you get a new tenant and if there are changes to the water systems.

You don't need a written risk assessment. However, it is advisable to provide a document if you sub-let the property.

Read more at the Leasehold page.