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Our parking charter

Our approach to parking enforcement is to be fair but firm. Our parking charter outlines how we intend to deliver the best possible service to motorists.


  • We will explain and communicate the parking rules
  • Where possible, we will photograph parking contraventions to support the issue of a penalty charge notice
  • We will regularly monitor traffic signs and road markings to help motorists parking throughout the borough
  • We will review our parking services regularly to see how they can be improved, while also taking account of resource constraints


  • We will take consistent enforcement action to deter inconsiderate parking
  • We will pursue people who try and evade penalty charges to recover debt owed to us
  • We will work with the police to prevent crime and antisocial behaviour and to protect our civil enforcement officers from abuse and violence

Best possible service

  • We will reply as quickly as possible to representations (appeals) against penalty charge notices, while properly investigating motorists' comments
  • We will aim to get penalty charge notices right first time using accurate "hand-held" technology
  • We will take every opportunity to develop online services to improve customer access to information
  • We will develop the on-street parking service to include: Blue Badge enforcement, school patrols, advice and information and assistance at special events

Civil Enforcement Officers will adopt a helpful attitude and a consistent approach to enforcement to encourage lawful and considerate parking. Our customer promise is that we will always:

  • be professional, fair and courteous
  • be polite, calm and understanding
  • be open and honest
  • offer advice on the appeals procedure if requested

Objectives of parking control

Our parking control objectives are to:

  • minimise the use of vehicles in the busiest and congested areas at what experience and research shows to be the most appropriate times
  • at the same time provide sufficient short-stay parking facilities to support shops/commercial organisations and leisure activities, thereby underpinning social and economic life
  • reduce the risk of accidents
  • safeguard the needs and requirements of residents, visitors, businesses and other organisations
  • improve traffic conditions
  • preserve and improve the infrastructure and the general environment
  • increase and improve pedestrian and cyclist mobility
  • regulate and control parking both on and off street

If this page does not answer your questions

Contact us

0191 433 3636