Neighbour noise advice during the Coronavirus (COVID-19) pandemic
Everyone will be experiencing difficulties and stresses because of the current restrictions on movement, with most people being confined to their homes and where available, gardens, for most of the day for the foreseeable future. A considerable number of people will need to work from home and children will be doing school work at home.
These restrictions are clearly essential to reduce the spread of Coronavirus (COVID-19) and protect everyone's health and save lives. However, that means we will probably be seeing and hearing more of our neighbours than we are used to. In some situations, this may lead to frustrations or annoyance with noise we do not want to hear.
Industrial or commercial noise
The Environment Protection Team deals with problems of excessive noise from industrial and commercial properties including construction sites, pubs, clubs, hotels, noise from road works and commercial intruder alarms.
Industrial and commercial noise can be reported online using the link below or by telephone on 0191 433 3000.
Domestic noise and noisy neighbours
The council also investigates neighbour noise problems. Excessive noise in residential areas can originate from a wide range of sources including radio, TV, pets, alarms, parties, carrying out of household chores, people noise, DIY and more.
Excessive noise can be disruptive to a person's health. It is important to be a considerate neighbour and to be conscious of the noise you may be making when in your own home.
If you have a domestic noise complaint, where possible, you should try to resolve the issue with your neighbour, they may not realise the effect they are having. If your neighbour is a tenant you may wish to discuss the matter with their landlord as the tenant may be in breach of their tenancy agreement. If you feel this is not appropriate or if you think your neighbour may react angrily to your concern then you can report it online or by contacting our private sector housing team using the contact details below.
It helps if you can keep a record of instances of excessive noise. This record should include times, times, dates, durations and origin of the noise. You should also keep a record of any correspondence you have with your neighbour regarding the noise complaint. If we find that a nuisance exists then appropriate actions can be taken.
We encourage anyone who feels the need to report noise issues to us to supply us with their details. The identity of the complainant will remain confidential however this point of contact will allow a more detailed enquiry to be undertaken. Remaining anonymous will severely limit how an enquiry can be progressed.
Noisy neighbours in council owned property
Complaints about noisy neighbours in council owned property can be made to your nearest office of The Gateshead Housing Company.
Environmental Protection Team
Development Transport and Public Protection
0191 433 2350
Private Sector Housing
Development and Enterprise
0191 433 3000