Housing complaints annual report 2024/2025
Compliments
In addition to complaints, we encourage employees to record compliments received from customers about colleagues and the quality of the service they receive. This is important as it also provides valuable insight into what tenants appreciate and helps us to improve the services we provide. It can also help to boost morale, highlighting the positive impact we can make to our tenants and residents. When a compliment is registered the relevant line manager is notified.
During 2024/25 a total of 106 compliments were registered. Of these 25 were internal compliments from other officers or managers and 81 were from customers. Broken down by service area:
Service complimented | Number of compliments |
Repairs and Maintenance team | 32 |
Neighbourhood Housing Services | 18 |
Neighbourhood Relations team | 14 |
Lettings | 10 |
Multi-Storey team | 9 |
Rent and Income team | 6 |
Homelessness Service | 3 |
Customer Involvement team | 4 |
Armed Forces Outreach team | 3 |
Older Persons team | 2 |
Adaptations team | 1 |
Housing Capital team | 1 |
Repairs | 1 |
Garden team | 1 |
Home Ownership team | 1 |