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New COVID-19 restrictions
From Friday 18 September new restrictions will come into force.
Problems with forms and payments
We are currently experiencing technical issues with some forms and payments on our site. The issues are being investigated and we hope to have it resolved as soon as possible. We apologise for any inconvenience.

Housing Benefit - overpayments

You will need

  • your invoice number or customer reference
  • a credit or debit card

Pay Housing Benefit overpayment or Check your Housing Benefit overpayment balance

Other payment options

By phone

Phone 0800 052 3455 quoting your account number and your card details.

By cheque

Payable to Gateshead Council. Write your account number on the back of the cheque and post to:

Finance and ICT Services, Civic Centre, Regent Street, Gateshead, NE8 1HH. 

Pay in person

Payments in person suspended

Please be aware that due to the current coronavirus situation all of our buildings are closed to the public, and all payments in person have been suspended. 

Payment may be made in person with cash, cheque, credit or debit card at the Civic Centre Cashiers desk, Ground Floor, Civic Centre, Regent Street, Gateshead, NE8 1HH.
Open:
Monday to Thursday 8.45am to 4.30pm
Friday 8.45am to 4pm

 

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