Catering and Cleaning Privacy Notice
Who are we and what do we do
Catering and cleaning is part of Gateshead Council. We are based at the Civic Centre, Gateshead. We provide the following services:
- building cleaning
- civic and corporate catering
- school catering
- supporting independence service
This privacy notice provides specific information about how we process your personal data. It is an addition to the information contained in our Corportate Privacy Notice.
What type of information is collected about you
We collect personal information to understand your needs and provide services. Information may include:
- name
- contact telephone number
- date of birth
- email address
- health information
How we collect information about you
We collect information about you from various sources to ensure that we meet your needs, including:
- face to face contact
- via emails and letters
- through medical and alternative diet forms
Why we need your information
Our purpose for collecting personal information is to enable us to:
- contact customers
- manage debt and recover monies owed to the council
- investigate insurance claims
- manage allergen requirements
- monitor electronic school catering solution
- log compliments and investigate complaints
- to investigate health and safety incidents
The lawful basis for our processing is:
- task in the public interest or in exercise of official authority
- legal obligation
Our lawful basis for processing of sensitive personal data is:
reasons of substantial public interest with a basis in law
The legislation the service is obliged to comply with includes:
safeguarding vulnerable groups act 2006
Who your information can be shared with
Our Corportate Privacy notice explains information sharing the Council carries out. This sharing fulfils statutory obligations, legal requirements and service delivery. Catering and cleaning can share your information with:
- educational establishments that use our services
- internal users
If we wish to share your information with other council services or third parties for purposes outside of those listed above we will ask your permission.
How long we will keep your information
We keep your information for as long as we need to provide services to you. We may also need to keep your information in accordance with legal or other obligations. Where we have no need to keep your data it will be securely destroyed. We keep a record of processing activity (a requirement under the GDPR). This sets out the specific retention periods applicable in different circumstances.
For more information please contact: cateringandcleaning@gateshead.gov.uk.
Where your information is held
We hold personal information in secure electronic systems on Gateshead council servers.
How you can update your information
Our delivery of efficient services depends on the accuracy of your information.
Please inform us of any changes to the following:
- email address
- personal circumstances
- postal address
Or other changes to any of the other information we hold.
Please contact: cateringandcleaning@gateshead.gov.uk
Your information rights
Please see the relevant section of our Corportate Privacy Notice.
Marketing and e-newsletters
Please see our email marketing privacy notice.
Business intelligence, profiling and automated-decision making
Please see the relevant section of our Corportate Privacy Notice.
Protecting your information
Please see the relevant section of our Corportate Privacy Notice.
Data Protection Officer
Data Protection Officer
Civic Centre
Regent Street
Gateshead
NE8 1HH
0191 433 3000
Information Commissioner's Office
The Information Commissioner is the UK's independent body for upholding information rights. Visit their website to find out more about your rights under Data Protection law, and what to expect from us.
For privacy practices or data protection rights concerns, contact the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
0303 123 1113 or 01625 545 745