Order a new bin
If there has been no previous bins at your property, then you will need to order new bins. Every household is entitled to one household waste bin and one recycling bin.
You will only be able to order garden waste bins if your property is eligible for garden waste collections. To find out more about garden waste eligibility, visit our garden waste page.
If you've moved into an older property which has no bins, you will need to order replacement bins.
You can only request additional bins once your new bins have been delivered.
The following prices apply to properties with no previous bins, such as new builds, where bins have not been supplied by the builder.
|Household waste bin||£36|
|Garden waste bin||£36|
Most properties will be issued a standard 240 litre bin. If you live in a one-bed property or sheltered housing, you will be issued a 140 litre bin.
We will ask you for the following information when ordering a new bin:
- your address
- which bins you would like to order
- your contact details
- payment details
You will also be offered a number of delivery dates to choose from. We will deliver bins between 7:30am and 3:30pm on the given date.
Please be aware that bins may be reconditioned and not brand new. All bins delivered will be clean and in a good working order.
Alternatively, you can call our customer service team on 0191 433 7000.
If needed, you can request to swap a 240 litre bin for a smaller 140 litre bin.
You will need to tell us why you need a smaller bin and we may ask for evidence, such as proof of medical needs.
To request a smaller bin, call our customer service team on 0191 433 7000.