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Make a complaint

We are sorry you have not been happy with a service we've provided.

Make a complaint

As soon as we get your complaint, we'll try to sort it out quickly and informally by providing information or taking any appropriate action. Find out more about the three steps of the complaint process.

We always aim to provide the best possible service to all our customers and will not change that just because we are investigating your complaint.


Complete the form with as much detail as possible. You can upload any relevant letters, documents or photographs that could help provide further background. 

My Gateshead account

Register first with My Gateshead account and you will be able to keep track and view your complaint and most transactions you make with us.


You can put forward your complaint anonymously and we will still investigate it. It is helpful to us to know who you are so we can get in touch for further details and to provide a response but we respect your choice to remain anonymous.

Data protection

Any information you provide is covered by data protection guidelines. This means that we:

  • will keep your personal data safe and secure.
  • will not share it with other organisations without your permission, unless the law says we must
  • may use it to prevent and detect fraud.

Read the Corporate complaints privacy notice and the Corporate complaints data retention policy.