Skip to content

Coronavirus (COVID-19)
View the latest COVID-19 information and advice, including details of the new national restrictions and service updates.

What to do if you can't pay your Council Tax

If you are on a low income you may be entitled to Council Tax Support. Visit Council Tax support for more information and to apply online. If you need help, email benefitenquiries@gateshead.gov.uk or phone us on 0191 433 4646. 
 
The government has announced a program of additional help for those receiving Council Tax Support and if you are entitled to any additional help towards your Council Tax you will be sent a revised Council Tax bill with an explanatory letter. In the meantime, we are advising anyone who is concerned about making a payment to contact the Council Tax team at Gateshead Civic Centre by email counciltax@gateshead.gov.uk or phone us on 0191 433 3600. 

We understand that there are times when you may be unable to pay your bill. This is why if you are having problems paying your Council Tax you should contact us straight away so we can help you.  

We can help by:

  • allowing you time to pay what you owe
  • discussing what you can afford to pay
  • making sure you are getting any reductions you may be due
  • picking a way to pay that is best for you
  • picking a payment date that is best for you
  • putting you in touch with free and experienced debt advisors if you need more help

Find out about the steps we take to recover unpaid Council Tax.

Free advice

Our Debt Advice Team offers free, impartial and confidential advice. The team will help you work through any debt issues and check you are getting the right benefits. They will also talk to creditors on your behalf.

Gateshead Advice Centre offers free advice about welfare benefits, debt, housing, civil rights, immigration, consumer affairs and other issues.

Case study

Ms C owed over £3000 Council Tax. During an interview a member of the Council Tax Team soon realised that Ms C had other debt including the threat of repossession. A Debt Advisor joined the meeting. They sorted repayments with the mortgage lender, set up a Council Tax repayment plan and found that Ms C was entitled to Working Tax Credit. Ms C has maximised her income and is now able to budget and keep up to date with her bills.

Contact us

Council Tax
Civic Centre
Regent Street
Gateshead
NE8 1HH

counciltax@gateshead.gov.uk 
0191 433 3600

Monday to Thursday 8.45am to 5pm
Friday 8.45am to 4.30pm

Share this page