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Antisocial Behaviour and Hate Policy
Introduction
Aims and objectives
Regulatory standards, legislation and approved codes of practice
Tenant engagement
Definition of antisocial behaviour (ASB)
Types of antisocial behaviour (ASB) and response times
Environmental antisocial behaviour (ASB)
Nuisance caused by bikes and scooters
ASB towards staff
What is not antisocial behaviour (ASB)
Hate crime
Hate incident
Cross-tenure issues
Types of tenancy
Making a report of antisocial behaviour (ASB) or hate
Anonymous complaints
Commitment to the customer
What we expect from you
Antisocial behaviour (ASB) and children
People with vulnerabilities
Safeguarding
The investigation
Prevention action
Informal action
Enforcement - the tools and powers we can use
Multi-agency and partnership working
Case closure and resolution
ASB case reviews
Quality assurance, monitoring, performance and customer satisfaction
Service standards
Implementation and training
Policy review statement
Glossary
Supporting information
Additional legislation

Antisocial Behaviour and Hate Policy

Supporting information

Corporate Plan 2025-30

Safer Gateshead Partnership Plan Sept 2024 (PDF, 813 KB)

Hate Crime Strategy 2024-26 (PDF, 558 KB)

Good Neighbourhood Management Policy (coming in 2026)

Hate Crime safe reporting centres

Northumbria Police - report a hate crime

PCC: ASB Community Trigger

Allocations Policy

Data Protection

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