Antisocial Behaviour and Hate Policy

We encourage customers to provide us with their details so that the appropriate support, updates and feedback can be provided. We look to understand the problems that you are experiencing and feel that direct communication helps us with this. Information that you provide will not be disclosed to any other person without discussing this with you first.

We will respect any requests to remain anonymous and a complaint received anonymously will not be ignored. However, this may limit the investigation or actions that we can take.

It is difficult to take action against a tenancy solely on an anonymous complaint. All anonymous reports will be recorded when they are received. We will make reasonable attempts to substantiate the report, for example by carrying out letter drops and speaking to local policing teams where appropriate.