Antisocial Behaviour and Hate Policy
Tenant engagement
A customer workshop has taken place linked to the development of this policy where ideas were shared by customers on how this policy should be shaped. Customers on active ASB cases were in attendance who shared their recent knowledge and experiences.
Tenants and leaseholders have attended Resident Influence Panels to share opinions linked to ASB and hate crime.
As part of learning from complaints, customer feedback has been considered and added to the development of this policy.
Regular information from the ASB satisfaction survey is gathered from customers on ASB cases. Responses are promoted when a case is closed to gather an insight into the customer's thoughts following the closure of a case.
The policy has also been consulted on more widely with residents through the council's online portal consultation tool.