Antisocial Behaviour and Hate Policy

We will monitor our performance through the following measures:

ASB Key Performance Indicators reported through the council's internal governance arrangements and to the Regulator of Social Housing:

• number of ASB cases opened per 1,000 homes
• number of ASB cases that involve hate incidents opened per 1,000 homes
• how satisfied or dissatisfied are you with your landlord's approach to handling of ASB? (annual perception survey)
• percentage of residents satisfied with how their ASB case is handled (transactional survey on ASB cases)

We will also use wider management information and learning from complaints and feedback to monitor the effectiveness of this policy including:

• quarterly monitoring of ASB and hate cases by number and type reported
• number of formal and legal actions taken
• number of cases where investigations have begun on time (1 day or 3 days)
• reasons for case closure
• annual summary report to Housing Portfolio
• analysis on complaints and compliments
• analysis of ASB case reviews