Antisocial Behaviour and Hate Policy

Our aim is to intervene at the earliest opportunity to prevent ASB cases escalating and to sustain tenancies. We look for the cause of the issue to prevent further incidents as well as look at the appropriate options informally to deal with the situation that arises.

Informal action that we consider:

Advice and education linked to behaviours

On occasions a discussion and guidance linked to certain incidents may resolve a situation. We always look to ensure the perpetrator understands the impact that their behaviour is having on others.

Formal warnings 

As part of this warning, the consequences of future incidents will be explained and support offered to the perpetrator. There is no specific number of warnings that can be issued and no specific time frame for warnings to be reissued. This will be decided on a case-by-case basis and discussed with customers at each stage of an investigation.

Joint visits 

We work closely with partner agencies, such as police, or adults and children's social services. As part of informal action, we may involve these agencies and carry out a joint visit to discuss the incidents we are investigating.

Mediation 

A process where parties meet with a neutral person who assists them to negate on their differences.

Referral to partner agencies 

It may appropriate to refer the perpetrator to other agencies, such as drug and alcohol support services, mental health support service to prevent a situation escalating.

Acceptable Behaviour Agreements

A signed agreement a person makes in relation to their behaviour.