Antisocial Behaviour and Hate Policy

Investigating officers will close cases in a timely manner so that cases are not open longer than necessary. We will discuss case closure, timescales and reasons for this with you, so you understand the reason for our actions. Any case closure will also be confirmed in writing.

A case will be closed when:

• a successful resolution has been achieved
• the case has been assessed, and the relevant information has been shared or signposted to appropriate services
• there have been no incidents linked to ASB or hate for a period of time, and appropriate action has been taken, whether this be formal or informal action
• if all routes of investigation have been exhausted and there is insufficient evidence to prove that the incidents occurred to the required standard of proof, or the incidents have been deemed not to be ASB or hate related
• non engagement from the customer after numerous attempts have been made to encourage engagement