Antisocial Behaviour and Hate Policy
Types of antisocial behaviour (ASB) and response times
When a report of ASB or hate is received, we respond by contacting the person who made the report to discuss the issues that they are experiencing and create an action plan on how an investigation will be conducted. The response time is a maximum time period - we will aim to respond to any report as soon as practicable.
The types of ASB we investigate under this policy, linked to a Gateshead Council tenancy, and their initial response times include (this list is not exhaustive):
- ASB involving the perpetrator of domestic abuse - 1 working day
- ASB caused by misuse of alcohol or drugs - 3 working days
- criminal activity - 1 to 3 working days depending on the activity
- environmental ASB, such as fly-tipping or graffiti - 3 working days
- hate crime or hate incident - 1 working day
- persistent noise nuisance that occurs regularly and for a period that is unreasonable - 3 working days
- repeated abusive behaviour or language - 3 working days
- threats to staff - 3 working days
- use or threat of violence - 3 working days
- youth disorder - 3 working days
- disorder caused by bikes or scooters - 3 working days