Antisocial Behaviour and Hate Policy

On occasions the involvement of formal agencies, such as the council or police, can cause a dispute to escalate; people may take offence and often matters can be exacerbated, causing a loss of perspective or proportionality. Where there are less serious types of behaviour, we will encourage wherever possible that parties seek to resolve the matter themselves amicably through positive communication.

The following are examples of behaviours that we would not expect to investigate under this policy:

• actions that are considered as normal everyday activities or household noise, for example washing machines, vacuum cleaners, use of stairs, occasional dogs barking
• children playing, ball games or congregating with no associated ASB
• people staring at each other with no other associated behaviour
• people perceived as being unreasonable or unpleasant without significant harm
• criminal activity, with no links to the area of the tenancy
• illegal drug use when there is no other associated ASB. Residents will be advised to contact Northumbria Police to report drug related concerns
• parking, vehicle, fencing or boundary disputes 
• social media comments
• cooking odours
• one-off parties or celebrations

Where relevant we will provide advice and signposting to other areas of policy or procedure that may assist in resolving matters.

Our Good Neighbourhood Management Policy (coming in 2026) will explain how we deal with issues that may not be covered within this policy.