'No Access' Policy
13 Performance reporting
13.1 We will report key performance indicator (KPI) measures for no access repair appointments, which will be presented to various boards, committees and groups.
13.2 Gateshead Council will collate and monitor performance information in relation to repairs strategic key performance indicators. This includes the Regulator of Social Housing (RSH) requirements set out in Tenant Satisfaction Measures.
13.3 Data and tenant insight will be analysed to identify trends to continually improve service delivery and monitor no access performance.